- What makes Dust Til Dawn the best in Southern Maryland?
- Do you require contracts?
- Do you provide the cleaning supplies and equipment?
- Can I provide feedback?
- Will I have the same team each visit?
- Are you insured and bonded?
- Do I have to be home when you clean?
- I've never had a cleaning service, How do I get started?
- How do I pay for the service?
- Do you guarantee your work?
Well, honestly, it's because of our people, our commitment, and our very high
quality standards. As a Residential and Commercial Cleaning Company with
over 10 years experience, we take our job very seriously. We go to great
lengths to hire the right people to clean your home. We send trusted,
pre-screened employees operating in a professional and ethical manner to clean your home. Each of our employees submits
to a criminal background check, and is thoroughly trained side by side with
management in the latest cleaning techniques, making sure that everyone is held
to our very high standards.
Never. We are happy to earn your business each time we clean, and we
have built this company doing just that.
Do you provide the cleaning supplies and equipment?
Yes we do. We arrive with all cleaning supplies and equipment necessary
to make your home or office sparkle. If you have a specific product you
want used, please call our office so your job information sheet can be updated.
Our products are environmentally safe and non toxic. We maintain
compliance with the State of Maryland Occupational Safety and Health
Administration (OSHA) requirements by keeping Material Safety Data Sheets on all
products being used by our company. Our vacuums are equipped with HEPA filters
as part of their filtration systems. This is especially beneficial for
asthma and allergy sufferers, because the HEPA filter traps the fine particles
(such as pollen and dust mites) which can trigger allergy and asthma symptoms.
Can I provide feedback?
Yes. We strongly encourage performance feedback from all new and
existing clients. We want to know even if there was a minor item you
noticed. Of course, we love positive feedback too!
Of Course. We usually send out 2 person cleaning teams, sometimes more
depending on the size of the job, and what cleaning tasks need to be performed
to complete the job. A site manager is on every job to ensure our high quality
standards. If a person is
sick or on vacation, you can still be assured of seeing a familiar face each and
every visit.
Yes. We carry General Liability Insurance that protects you if an
accident or injury occurs on your property. We are bonded to protect
against employee dishonesty. Our cleaning professionals will not eat,
drink, smoke or use any appliances while inside your home. We pay all
Federal, State, Social Security, and Workers' Compensation taxes on all
employees.
Do I have to be home when you clean?
Not at all. In fact many clients prefer to give us a key so we can
clean when they are away. All keys are given a code designation and
secured when not in use. If you wish to hide a key on your premises,
please call the office with the location so we can notify the team prior to
their arrival.
I've never had a cleaning service, How do I get started?
Most people prefer a deep cleaning to start, then continue with regular
maintenance at a frequency that best suits the cleaning requirements of the
home. Cleaning is hard work, and a first cleaning or one-time is by far
more labor intensive as we are bringing a house up to sparkling clean.
After the first deep cleaning, it will take much less time (on an ongoing basis)
to maintain that new high level of cleanliness. A first time deep cleaning
can be 1.50 to 2.0 times longer than a routine cleaning.
How do I pay for the service?
Payment in full by cash or check is expected on your scheduled cleaning
service day. Most clients find it convenient to simply leave payment in the home,
usually on the kitchen counter for the site manager to pick up upon arrival.
Checks are made
payable to Dust Til Dawn. If payment is not received on cleaning day, an
invoice will be generated immediately that will be due upon receipt, and will
include a $4.00 administrative service charge. There will be a 10% finance
fee added on for payments received 15 days later and will accrue monthly until
account is paid in full. Returned checks are subject to a $30.00 fee.
In the event of a returned check, the client must pay the entire invoice and all
applicable fees promptly via cash only.
Do you guarantee your work?
We have a 100% satisfaction guarantee on all our work. Dust Til Dawn
wants you to be completely satisfied every time. If you are not satisfied,
please contact us within 24 hours, and we will gladly come back to your home and
re-clean said items at no additional charge.
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